Talentpool Indonesia is a human capital solution provider focusing in the services of executive search and HR Consulting. We established to provide expertise and knowledge of Indonesia market as well as international recruitment , is currently looking for qualified young talented candidates to fill following position;
CUSTOMER OPERATION LEAD
This position will report to AP Customer Operation Lead has dotted line function to Country Commercial Lead and will be based in Jakarta.
Major responsibilities;
Leading, directing, motivating and developing the customer operation team to achieve goals and objectives. Develop and maintain long term relationship with customers/distribution channel by ensuring operational excellence relates to sales and marketing operation by putting all processes are in place and compliance to internal and external policies to assure a high level customer satisfaction and loyalty of customers.
Specific Duties and Responsibilities:
Provide leadership, direction, motivation and development of Customer Service and Customer Operation Representative to promote high performers and future leader of company (succession plan); Develop and maintain strong relationship with external and internal customer and ensure customer service operation; Working with other functions to ensure all processes are in place and it¢s compliances; Responsible for the continuous improvements and development of operational procedure in the sales, credit and marketing operation; Working with other function to manage sales and supply to ensure timely product availability.
Major Contacts:
Internal Contacts : country Leadership Team, Regional Sales Manager, Credit and Collection Manager, Controller, AP Customer Operation Lead, AP Marketing
External Contacts: Customers/distributors/direct accounts, seed certification board
Job Requirements:
Minimum College Graduate of BS in Business Administration, Marketing, Economics, Accountancy, Management and other related courses. Preferable with 3 years experiences in customer services and management. Skills need; Customer and process orientation. Knowledge in MS Office based applications. Has knowledge P & L, Accrual and Basic accounting. Fluent in spoken and written English Language. Has the competency of relationship and networking, courage and candor, agility, initiative and foresight, result orientation
An attractive remuneration package would be provided commensurate with the qualification and experiences of the candidates.
Thos who have an extensive experiences are invidted to send their application with a comprehensive resume, details of remuneration packages, contact telephone number together with a passport sized photograph, max 300 kb size, quoting the position title on the subject to :
career@talentpool-indonesia.com
Find us online at http://www.talentpool-indonesia.com
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