A GROUP in HOSPITALITY INDUSTRY URGENTLY seeking some candidates to fill the following positions :
1. Guest Relation Officer (GRO)
Starting Date : A S A P
Key Responsibilities of The Role
- To attend the following meetings:
a. FO morning/afternoon
b. FO meeting
- To be totally familiar with the room amenities, layout, rate structure, outlets (e.g. operating hours, prices), facilities and service offered in the hotel.
- To be conversant with the Front Office computer program, it's application and operation.
- To be aware of activities and happening in-house (e.g. promotions, conference locations, banquets, parties, etc.)
- To be familiar with Hotel major accounts
Check through the day's reservations and familiarize her with:
a. The names and arrival times of the guest who are expected for the day
b. The names and arrival times of the group(s) expected for the day
c. The VIP guests expected for the day
d. The occupancy expected for the day
- Provide airline confirmation / ticketing
- To assist the checking in and rooming of VIP guests.
- To handle guests' complaints of requests and liaise with the department concerned to ensure immediate follow up.
- To log all unusual occurrences, complaints and maintenance requests in the log book.
- Conduct courtesy calls at designated times and submit daily reports to the Front Office Manager.
Requirements :
- FEMALE, max. 23 y.o.
- Min. Bachelor Degree of Communication
- Have experience in the similar position and in the Hospitality Industry min. 2 years
- Has a good communication skill
- Willing to work underpressure
- Good in English (written & spoken)
- Mandarin / Chinese language is an advantage
- Smart
2. Waitress
Starting Date : A S A P
Requirements :
- FEMALE, max. 24 y.o.
- Min. Bachelor Degree of Hotel & Tourism School
- Have experience in the similar position min. 2 years
- Has a good communication skill
- Guest service oriented
- Willing to work underpressure
- Good in English (written & spoken)
- Min. high at least 160 cm
- Smart
3. Telephone Operator
Starting Date : A S A P
Requirements :
- MALE / FEMALE, max. 23 y.o.
- Min. Senior High School or Diploma 3 of any major
- Have an experience as a Customer Services or Telephone Operators or equal
- Customer service oriented
- Familiar with computer literate
- Willing to work with underpressure
- Good in English (written & spoken)
- Mandarin / Chinese language is an advantage
4. Front Office Manager (FOM)
Starting Date : A S A P
Key Responsibilities of The Role
- Responsible for the entire operation, staffing and equipment of the Front Office.
- Delegates to and supervise all Managerial staff within the Department and assist them in preparing work schedules.
- Confirms to and enforce policies, procedures, rules, regulations as laid down by GROUP and the hotel in order to achieve the highest levels of uniformity and guest service.
- Performs special duties as required by the Director of Rooms.
- Prepares weekly staffing schedules, monitors staff attendance and assist in planning work schedules.
- Controls and verify occupancy forecasts and keep guest Service Manager fully aware of the availability situation in the Hotel, especially when approaching full house.
- Maintains a Hotel logbook on incidents, complaints etc. and refers them, if required to the appropriate department for follow up action.
- Prepares various monthly reports as required by Guest Service Manager.
- Conducts regular operational meetings to review, monitor, adjust and upgrade the performance of the Front Office as a whole, explaining new directions, policies, and procedures at the same time.
- Prepares the annual capital and operating budgets for the department in conjunction with the Guest Service Manager and ensure departmental expenditure is kept within budget by presenting the P & L for the department to the Guest Service Manager on a monthly basis.
- Handles and resolves all guest queries or complaints in an efficient manner and to establish an amicable relationship with all clients or guests of the hotel.
- Through close supervision recommend improvements and changes to the operation of the Front Office, especially concerning creating better service standards, increasing revenue and reducing costs.
Requirements :
- MALE
- Have experience as Assistant Front Office Manager or Duty Manager min. 5 years
- Willing to work underpressure
- Familiar with hotel system program
- Good in English (written & spoken)
- Mandarin / Chinese language is an advantage
Please send your application letter, updated CV, and recent photo to hr_manager123@
Please write THE POSITION on your email SUBJECT.
Regards,
Human Resources Department
[Non-text portions of this message have been removed]
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