A GROUP in HOSPITALITY INDUSTRY URGENTLY seeking some candidates to fill the following positions :
1. Guest Relation Officer (GRO)
Starting Date : A S A P
Key Responsibilities of The Role
- To attend the following meetings:
a. FO morning/afternoon
b. FO meeting
- To be totally familiar with the room amenities, layout, rate structure, outlets (e.g. operating hours, prices), facilities and service offered in the hotel.
- To be conversant with the Front Office computer program, it's application and operation.
- To be aware of activities and happening in-house (e.g. promotions, conference locations, banquets, parties, etc.)
- To be familiar with Hotel major accounts
Check through the day's reservations and familiarize her with:
a. The names and arrival times of the guest who are expected for the day
b. The names and arrival times of the group(s) expected for the day
c. The VIP guests expected for the day
d. The occupancy expected for the day
- Provide airline confirmation / ticketing
- To assist the checking in and rooming of VIP guests.
- To handle guests' complaints of requests and liaise with the department concerned to ensure immediate follow up.
- To log all unusual occurrences, complaints and maintenance requests in the log book.
- Conduct courtesy calls at designated times and submit daily reports to the Front Office Manager.
Requirements :
- Female, max. 23 y.o.
- Min. Bachelor Degree of Communication
- Have experience in the similar position and in the Hospitality Industry min. 2 years
- Has a good communication skill
- Willing to work underpressure
- Good in English (written & spoken)
- Mandarin / Chinese language is an advantage
- Smart
2. Waitress
Starting Date : A S A P
Requirements :
- Female, max. 24 y.o.
- Min. Bachelor Degree of Hotel & Tourism School
- Have experience in the similar position min. 2 years
- Has a good communication skill
- Guest service oriented
- Willing to work underpressure
- Good in English (written & spoken)
- Min. high at least 160 cm
- Smart
Please send your application letter, updated CV, and recent photo to hr_manager123@
Please write THE POSITION on your email SUBJECT.
Regards,
Human Resources Department
[Non-text portions of this message have been removed]
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